About Medical Records
Medical records are detailed documentation of a patient’s health history and care journey. They include information such as diagnoses, treatments, medications prescribed, allergies, surgeries, and test results. These records serve as a crucial tool for healthcare providers to track a patient’s progress over time, make informed decisions about their care, and ensure continuity of treatment across different healthcare settings. Medical records are also essential for legal and administrative purposes, facilitating communication among healthcare professionals and ensuring patient confidentiality and privacy.
High Point & Affiliated Organization (HPAO) has instituted a cost-based fee schedule for duplicating patient medical records. The fee will be fifty cents ($0.50) per page for paper records and a flat fee of $6.50 for Electronic Health Records (EHR). Certain agencies and programs are exempt from this fee, including:
- Judicial requests (Federal or State)
- Social Security Insurance or Social Security Disability Insurance requests
- Hospitals and clinics
- Insurance agencies
- State Agencies such as the Department of Child & Family, Department of Youth Services, Department of Developmental Disabilities, and Department of Transitional Assistance
Patients can also access their medical record information conveniently and at no cost through our secure patient portal, myHealthPointe This platform allows patients to review their health history, lab results, medications, and other pertinent information from the comfort of their own homes, ensuring easy and confidential access to their healthcare records.
Contacts us to access your Medical Records:
o access your medical records, please download and complete the linked authorization form. Once filled out and signed, fax the completed form to 774-328-3417 or email it to medicalrecords@hptc.org. A member of our medical records team will reach out to you within 48 hours of receiving your request. Please note that additional information may be required to verify the requester’s identity or specify the protected information to be released. Expect to receive your medical records via certified mail within 30 days.
Alternatively, you can also request a medical records authorization form in person at any HPAO treatment facility from the reception